Shopping FAQ

Shipping & Delivery

: Where Do You Ship To?

A: We ship all of our products to USA, Canada, AU and European countries.

United States / Canada / Austrilia / Austria / Belgium / Cyprus / Czech Republic / Denmark / Finland / France / Germany / Greece / Hungary / Iceland / Ireland / Italy / Liechtenstein / Luxembourg / Netherlands / Norway / Poland / Portugal / Romania / San Marino / Spain / Sweden / Switzerland

Order Preparing Times:

2 days

Delivery Times:

4 - 6 business days (from U.S. Warehouse);

6 - 9 business days (from China Warehouse).

Your parcel will be send out from our warehouses in the U.S. (for the customers in the U.S.), and from Shenzhen, 518000, Guangdong, China (for the customers in other countries).

We ship our electric skateboard products to Austrilian customers directly from our warehouse in Australia.

Q: Will My Parcel Be Charged Custom Duties and Taxes?

Note to all USA Customers: All taxes and Customs fees will already be paid. You pay only what you pay at checkout.

Q: How Many Items Can I Buy in One Order?

A: You can checkout a maximum of 50 units per item for all items.

Q: Can I Amend My Order Once the Order is Being Processed?

A: We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.

Q: What If I Change My Mind and Don't Want to Accept Parcel?

A: If you do not accept or sign for the package when it’s delivered to your address, we will ship the package back to one of our warehouses. Please note that you will be responsible for the return shipping fees. Per our shipping and delivery partners, the international shipping cost of a single parcel can be very high with a minimum charge of US$25 for the first 500g and US$4 for every subsequent 500g. Meanwhile, the original shipping fees from China to your country and taxes paid are not refundable. If you change your mind and do not want the parcel any more, it’s recommended to accept your parcel and then apply return service instead of rejecting it. For more information on our return policies, please go to our "Return & Refund Policy" page or contact us by phone or email.

Q: Do I need to Pay Immediately After The Order is Placed?

A: After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.

WARRANTY POLICY

15 Days Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase, Our return policy allows you to return the product purchased on NeroCycle.com within 15 days counting from the date of receipt of shipment, and request a refund from us for any reason.

To Qualify for a Refund, All The Following Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from us within 15 days from the date of receipt of shipment. To request a RMA, contact Our Service Team at support@nerocycle.com.

2. If the reason for return is not as a result of a product failure, the cost of return shipping will be borne by the customer.

3. The RMA number and necessary contact information (including but not limited to name, phone numbers, address, email, purchased date, etc.) must be clearly displayed on the printing template provided by Our Service Team or written on paper by the customer, and must be included along with the returned product.

4. Returned product must be in good physical condition (not physically broken or damaged).

5. All accessories originally included with your purchase must be included with your return.

6. Authorization to return does not guarantee credit or exchange. We will issue an exchange or credit upon receipt of the return package.

Additional Terms and Conditions

1. RMA is valid for fifteen (15) days from the date of issue.

2. Products ordered in November and December can be returned before January 31st of the following year.

3. Shipping and handling charges, gift wrapping fees, and taxes paid (e.g., state, customs, VAT) are not refundable, unless the return is due to inherent product defects. If your order contains multiple products and you only return a part of them, do note that total shipping charges are not refundable. Partial shipping charges are also not refundable.

4. You shall assume all risk of loss or damage to the product while in transit to us.

5. If you return a product to us, (a) without a RMA from us (b) without all parts included in the original package, we retains the right to refuse delivery of such return.

Limited Product Warranty

We warrants the original purchaser that your product shall be free from defects in materials and workmanship under normal use for a period aforementioned.
We do not warrant the operation of the product will be uninterrupted or error-free.
We are not responsible for damage arising from failure to following instructions relating to the product's usage.

Remedies

If a hardware defect is found and a valid claim is received by Nero Cycle within the Warranty Period, Nero Cycle will, at its option and to the extent permitted by law, either (1) repair the product at no charge, use new or refurbished replacement parts or, (2) replace the product with a new or refurbished product.
In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by Nero Cycle, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or fifteen (15) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How to Obtain Warranty Service

A Warranty Service Order must be requested from Nero Cycle within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Our Service Team support@nerocycle.com

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Nero Cycle Outlet. In accordance with applicable law, Nero Cycle may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Nero Cycle will not be responsible for any such damage or loss.

Contact Nero Cycle

For customer service please contact: support@nerocycle.com

Exclusions and Limitations

This Limited Warranty applies only to the product manufactured by or for Nero Cycle, that can be identified by the "Nero Cycle" trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Nero Cycle products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by Nero Cycle or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Nero Cycle. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.
Nero Cycle reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

Implied Warranties

Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

Limitation of Damages

Except to the extent prohibited by applicable law, Nero Cycle shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Nero Cycle has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PAYMENT TERMS

We Accept Visa / Master Card / American Express / Discover Card & PayPal using secure PayPal payment gateway!

Why Use PayPal to Make Payments?

- Buying is Free

It's free to use PayPal to pay for purchases. The seller only pays a small fee to handle your payment. Also, you can accumulate your credit card reward points.

- Keeping You Safe

If an eligible item does not arrive or was not what you ordered and paid for, you shouldn’t have to pay for it. With Buyer Protection, PayPal will help resolve issues involving eligible purchases.

- Shopping Made Easier

You can add a debit or credit card to your PayPal account to make payments instantly. No worries if you don't have a credit card - simply top-up your PayPal balance with your preferred bank.

Please visit the PayPal website to sign up for an account. It's fast and easy. (Account signup is not required to make purchases at Nero Cycle)

What are the Benefits of a Verified Account?

PayPal lifts your account limits to send and withdraw money. Buyers and sellers have greater confidence to do business with you because your verified status means more account security.

Why was My Payment Declined?

Payments may be declined due to the changes in user habits, IP exceptions, the use of VPN, or bad credit records. If you’re using someone else’s credit card or if your shipping information and credit card information don’t match, your payments may be declined due to the risks of unauthorized payments. If your payment is declined, we suggest that you sign up for a PayPal account and link your credit card. Also, please confirm your credit card to let PayPal know that you are truly the card owner.

Will There be Any Additional Fees?

There may be a currency conversion fee when you buy or send a payment overseas. PayPal will always show you the exchange rate, which includes this fee before adding it to your purchase amount.

* We Accept Visa / Master Card / American Express / Discover Card & PayPal.